Genetec Centralizes Security Operations at Heathrow Airport

At first, it was implanted Genetec Security Center to bring together all IP security systems on a unified platform. This has been evolving and, Currently, This manufacturer's solutions are used to both protect and optimize operational efficiency.

The multi-year investment of the Heathrow Airport Genetec Solutions Are Enabling Security Technology Provider to Innovate and Transform Operations. The joint effort provides a unified view of large-scale airport operations that protects people and assets, Increase efficiency and improve passenger experience, while ensuring data privacy and compliance with cybersecurity regulations.

London-Heathrow is the busiest airport in Europe, with approximately 80 million passengers and 14 million tonnes of goods per year. More than 76.000 employees work the 24 hours of the day to ensure the smooth operation of the airport in its 1.227 Hectares, including maintaining passenger flow, the safety of the facilities and the management of more than 1.300 daily take-offs and landings of 89 different airlines.

Heathrow initially implemented Genetec Security Center to bring all your IP security systems together on a unified platform. What began as a deployment of 2.000 cameras in 2016, has quadrupled in size, incorporating everything from video and access control to LIDAR, License Plate Analysis and Recognition.

Currently, Genetec solutions are used to go far beyond security. For example, These solutions are used to monitor more than 150 kilometers of baggage conveyor belts and facilitate the daily entry and exit of more than 150.000 Vehicles.

“Basically, we manage a small town called Heathrow”, Danny Long explains, IT Product Manager for Electronic Security Products at Heathrow. “Alongside traditional airport security functions, We are responsible for road surveillance, Warehouses, Three train stations, a bus terminal, Offices, A church, Fuel Stores, a high-voltage electricity network and all other associated infrastructures that maintain the flow of passengers.”

Genetec Security Center is used by 90 different stakeholder groups working on 110 Different control rooms, all of them with different needs and access rights.

"I would say we use Genetec in a 50 % for safety and in a 50 % for operational efficiency. My job is to translate business requirements and challenges into actionable solutions and Genetec provides me with valuable tools to achieve this.", commentsDanny Long.

Custom dashboards allow individual teams and third parties to, like the police, government agencies, airlines and retailers, focus on their specific tasks.

For example, Some operations staff have tools to monitor passenger flow and receive automatic notifications when waiting lines at security checkpoints are too long. For its part, Computer scientists do not see the images from the cameras. Instead, They have access to system status dashboards that notify them of devices that have gone offline or need software or firmware updates.

“Although our software is configured to your requirements at the time, Once on the ground, new requirements arise and we have to adjust to their reality. My job is to translate business demands into actionable solutions, and Genetec provides me with the tools to do that”, ” Long concludes.

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