Teltronic introduces the new version of its Integrated Control Center solution

The goal of this control and coordination center solution -CeCoCo- Teltronic is to improve the efficiency and capabilities of emergency services, which has a touch and configurable interface.

The Spanish company Teltronic, subsidiary of the Hytera Group, has introduced a new version of its CeCoCo control center, a solution that is the result of years of experience and product R&D for the professional communications market, with the features and functionalities of professional systems designed for large control centers.

The new version responds to the guidelines drawn by the NG112 initiatives (next generation emergency services in Europe) and NG9-1-1 (in North America) and that are aimed at improving both the interoperability of emergency services, communication between these and citizens through the use of VoIP calls, text messages, images or videos.

This solution is suitable for state Security Corps coordination and control centres, emergency care and other settings, such as transport, where communications between various networks of this type need to be integrated.

Specifically,, the new version of Integrated Control Center is configured as a computer system that integrates various voice communications, data and multimedia between different networks (digital radiocommunication systems, Analog, Telephone, cellular mobile systems, Etc.), thus enabling efficient communications and better information management in emergencies and critical environments.

Thanks to its modular and scalable structure, the system adapts to the needs of each customer and each environment, to gradually configure and expand the system with new software licenses and new operator positions.

Added to this is its open platform, because the solution is designed from market hardware components and using standard protocols. Its internal structure is native SIP, resulting in its high communications switching capacity for the deployment of systems with a large number of operator positions, generating high call traffic and simultaneous multiconferences.

With an operation 24/7, offers an active-active level of redundancy, both at the hardware and services level (Calls, Messages, Contacts, alarms and recordings); is interoperable and can be integrated with various radio technologies, like GSM, MPT-1327, Tetra, Dmr, P25 or LTE.

For Marta Fontecha, Teltronic's Director of Product Management and Strategy, "the limitation on processing capacity, problems in managing resources in a multi-agency environment or the excessive complexity of increasing use of different communications systems can pose significant limitations in the operation of an emergency center. Teltronic's new control center overcomes these restrictions, based on a virtualized server system distributed in one or more locations that supports all the intelligence of the solution".

This new version has also influenced the graphical interface for operators, friendlier and more configurable, with simplified controls, touch interface and with the possibility to modify colors or icons. Functionally, supports a wide range of applications: individual and group call, sending and receiving messages, multiconferences, location of terminals, operator supervision, Etc.

In addition, the ability to connect to more than one network infrastructure, so that from the same control center it is possible to manage several agencies (security forces, medical emergencies, Fire, Etc.) who use different networks, making cooperation between them much easier.

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