EasyJet relies on Panasonic Toughbook to improve and secure the boarding process

EasyJet airline will equip its workers with Panasonic Toughbook FZ-F1 mobile devices to optimize the boarding process at Geneva Airport.

The systems of Panasonic Toughbook chosen by easyJet Serve, as well as to improve and secure the boarding process at Geneva Airport, as an alternative to fixed machines used at other airports for ticket scanning and passenger boarding, especially effective when boarding gates are changed at short notice, thus avoiding any delay..

This solution, that after its proper functioning the airline is considering expanding to other airports in Europe, arose from the need of easyJet's IT team to find a more flexible way, safe and less expensive to board passengers at Geneva Airport. "There was an opportunity to cut costs., but also to improve and increase the flexibility of our shipping process", explains Grahan Cottrell, easyJet Operations Systems Business Analyst.

Using a mobile solution, airline staff can manage last minute changes at boarding gates much more easily and so on, For example, assign different waiting areas before boarding, minimizing delays. To do this, easyJet has developed its own application and looked for an external mobile device provider, that after analyzing the market proposals has been Panasonic Toughbook and its Toughpad FZ-F1.

According to Graham, "The Panasonic device initially interested us because it has a built-in barcode reader. We did a test with a number of products and our agents pointed out that this one was much faster to use., because the reader is tilted, for its size, the clarity of the screen and the design".

Specifically,, thanks to this barcode "our agents only have to place the reader on the paper or mobile to scan a boarding pass without having to turn the arm. May seem insignificant but, when scanning hundreds of banknotes a day, this can make a major difference in terms of speed and staff comfort.".

Before and after the selection of the Toughpad device, the easyJet team worked closely with Panasonic to optimize the solution. "The collaboration has been particularly good.: from answering all questions and doubts, to lend us devices for testing and listen to our feedback on specific things", Graham remembers.

Together with the 55 mobile devices, the manufacturer's professional services team, based in Cardiff, also designed and manufactured a special stand to deposit them when staff have their hands full.. Darren Munday, transportation business manager for UK and Ireland from Panasonic Toughbook, Ensures: "This state-of-the-art device has also been used by mobile workers in the postal and courier sectors., transport and logistics, emergencies and public health, Retail, production and defense".

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