Wayne County Emergency Center in New York improves management with Public Safety

Thanks to the Public Safety suite it is possible to manage emergencies more efficiently, facilitating communication and coordination of all agents involved, Assessing incidents and effectively allocating resources.

Just like big cities like Washington have done., Sao Paulo or Barcelona, Wayne County Emergency Center, in New York State, has integrated the Public Safety suite of Intergraph, Geospatial and engineering software provider, to improve the management and coordination of the 911.

In addition, this center has been the first to acquire the new Express Implementation of the company. Suite includes the latest version of I/CAD (Computer Aided Dispatch), that provides call-center operators and communications centers with the necessary tools to manage incidents; inPursuit WebRMS, a police information management system (Chips, Criminal record,...) in the cloud; and Mobile Responder and Mobile for Public Safety, extending Intergraph I/CAD to mobile devices, Laptops & Tablets.

Thanks to this set of solutions it is possible to manage emergencies more efficiently, facilitating communication and coordination of all agents involved, Assessing incidents and effectively allocating resources.

Authorized personnel have access to a global device, Based on maps and modern mobile technologies that facilitates the mobilization of resources having all the information updated in real time, Improving response times and overall service.

The Center 911 Wayne County Communications is the primary public safety answering point for calls originating in this area, which has 93.000 Residents.

Among other services, This center serves a dozen law enforcement agencies, including the sheriff's office; 29 fire departments and 22 Medical Services Agencies. In 2014, The center processed more than 221.000 Calls, With 92.000 Police incidents, Fire and Medical Emergencies.

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