Intergraph technology allows New York firefighters to optimize their ability to respond to emergencies

The solution to the incident management system that Intergraph has integrated into the New York Fire Department (FDNY) allows optimal and rapid communication in the intervention of emergency center staff and firefighters.

The New York City Fire Department (FDNY) has chosen the technology of Intergraph to implement the CAD incident management system (Computer Aided Dispatch) and Public Safety solutions for mobile devices. This solution improves the responsiveness to emergency fire operations, search and rescue, pre-hospital care and citizen safety services on the big block.

CAD Incident Management System Allows incidents to be located on intelligent interactive maps immediately, both in the call center and through the mobile devices of the units, reducing reaction time and improving firefighters' performance.

The New York City Fire Department (FDNY), who responded in 2014 to a total of 1,6 millions of emergency calls, it will also implement NetViewer and NetDispatcher solutions to establish secure access and remote web communication between civil protection and emergency center operators, and firefighters.

This novelty of the CAD system is specially designed so that the team of professionals can get an overview of the situation in an up-to-date way, showing active incidents and available resources, in the form of lists or maps, as well as so that staff located in the control center can coordinate and send resources to the areas where incidents take place and view updates from fire units.

In addition, FDNY has incorporated Intergraph's Business Intelligence solution for analyzing key data from both emergency calls, registered in CAD systems, EdgeFrontier integration platform for system development and connection, external apps and devices.

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