Vivotek opens a service center in the Netherlands

The manufacturer of IP surveillance solutions, Vivotek, has opened a return centre in the Netherlands, that will be managed by the Dutch company Comserve Network Netherlands and that will be used to provide services for the repair or replacement of products of the Taiwanese firm within the product warranty period.

Vivotek has opened a Return Merchandise Authorization Center (Rma) in the Netherlands, guaranteeing a delivery time of 7 business days for return. From now on, the after-sales service provider Comserve Network Netherlands BV, based in the Netherlands, provide repair or replacement services of Vivotek products within the product warranty period.

William Ku, Director of Brand Business at Vivotek, Said: “We are excited to work with Comserve to meet the growing demands of users around the world, particularly in Europe”. According to Ku, more than 40% of Vivotek's sales revenue comes from Europe. “At Vivotek we understand the demands of the market and what it takes to be a leading brand in the industry, and we will continue to provide an unparalleled service to our users and customers”, concludes Ku.

For its part, Geert-Jan van Etten, Comserve Network Program Manager, Reviewed: “Comserve has invested heavily in the integration of all aspects of after-sales services. This ensures customers have access to a single web portal where it is easy to register, track and trace RMAs, pose questions and queries and generate status or analysis reports “.

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